Once you place your order, it will take up to 5 business days to make your bands.

Depending on the shipping option you select at checkout:

• US shipping: 2–7 business days
• International shipping: up to 20 business days

We offer three shipping options in the US at checkout:

• Economy (USPS First Class) — standard rate, or FREE when you order 4 or more bands. Note: First Class does not include tracking.
• Priority Mail — $10.00, includes tracking
• Express — $35 (1–20 bands), $50 (21–100 bands), $80 (101–500 bands), includes tracking

International shipping is calculated at checkout based on destination and includes tracking.

Yes! Order 4 or more bands and First Class shipping in the US is on us. Mix and match colors, designs, and fonts however you like — as long as your total band count is 4+, Economy shipping is free.

Priority and Express upgrades remain at their standard rate if you'd like faster delivery and tracking.

Yes, we ship worldwide. International delivery can take up to 20 business days after your order is made and includes tracking. Rates are calculated at checkout based on your country.

Once your order ships, you'll receive an email with your fulfillment status and you can expect it to be mailed the next business day.

Tracking is included on the following options:

• Worry-Free Shipping add-on
• Priority Mail
• Express
• International orders

Economy (USPS First Class) shipping does not include tracking. If you'd like tracking on a small order, we recommend adding Worry-Free Shipping at checkout — your package will be tracked, theft-protected, and damage-protected, and you'll receive email updates on its location.

On our product page, first choose which color band you want, then start to customize your band — you can customize each side, up to 14 characters each (emojis count as 2 characters).

If you want to add your phone number, please follow this format: ###-###-####. For international numbers, please enter your country code first.

Next, choose your font style — you'll see exactly what each font will look like in a real-time preview. Then select your quantity.

Once you're finished with your first band, add it to your cart. From there, you can choose to make another one or head straight to your cart.

Absolutely. Mix and match as many colors, fonts, and text designs as you like. Each band can be completely different — and you'll still qualify for the 4+ band discount and free US shipping.

Up to 14 characters per side, and you can customize both sides differently. Emojis count as 2 characters. The live preview will show you exactly how your text fits before you add the band to your cart.

Because every band is custom-made just for you, we start production quickly. If you need to change something, please contact us as soon as possible with your order number — we'll do our best to catch it before production begins.

Yes! Order 4 or more Custom Paddle ID Bands and you'll automatically get:

• 50% off each band
• FREE Economy shipping in the US

The discount is applied automatically in your cart — no code needed.

We accept all major credit and debit cards, Shop Pay, PayPal, Google Pay, Apple Pay, and Shop Pay installments (4 interest-free payments on qualifying orders).

Worry-Free Shipping is an optional add-on at checkout that gives you full peace of mind on your order:

• Tracking included — your order will come with tracking, and you'll receive email updates letting you know exactly where your package is in transit
• Lost packages — if your tracking shows delivered but you never received it, we'll replace it
• Theft — porch pirates and stolen packages are covered
• Damage in transit — if your bands arrive damaged or unusable, we'll replace them

If anything goes wrong, we'll replace your order — no questions asked.

Coverage is priced based on the size of your order:

• 1–5 bands — $2.00
• 6–10 bands — $4.00
• 11–20 bands — $6.00
• 21+ bands — $8.00 (capped, no matter the quantity)

If you added Worry-Free Shipping to your order and your package was lost, stolen, or damaged, just reach out through our contact form and include:

• Your order number
• Your first and last name
• Your mailing address
• A short description of what happened (and photos if your bands arrived damaged)

We'll get your replacement on the way as quickly as possible.

Because every band is custom-made just for you, we do not accept returns on personalized items.

That said — if we made a mistake on your order, or your bands arrived with a manufacturing defect, we'll replace them free of charge. Just contact us with your order number and a clear photo of the issue, and we'll take care of it.

If you added Worry-Free Shipping at checkout, you're covered. Just send us a message through the contact form with your order number and your first and last name, and we'll get a replacement on the way.

If you didn't add Worry-Free Shipping, unfortunately you'll most likely need to re-purchase your order. We strongly recommend adding coverage at checkout — it's a small price for full peace of mind.

Send us a message through the contact form with your order number and photos of the damage. If it's our error or a defect, we'll replace your bands at no cost.

Yes! Whether it's for your pickleball club, league, tournament, or corporate gift — we can help. Reach out through our contact form with your quantity and what you're looking for, and we'll get back to you with the details.

Absolutely. Matching colors, matching fonts, individual names — we can do it all. Contact us to get started.