Refund policy

All PaddleIDZ bands are custom-made to order and are not eligible for returns or refunds.

 

30-Day Quality Guarantee: All orders are covered by our 30-Day Quality Guarantee, regardless of whether Shipping Protection was purchased. If your product fails or arrives with a defect within 30 days of the shipment date, we will make and ship a replacement at no charge. To submit a claim, email us at howdy@paddleidz.com with your order number, photos of the issue, and a brief description of what occurred.

 

Shipping Protection: We also offer optional Shipping Protection at checkout. Shipping Protection is self-insured by PaddleIDZ and covers issues that occur during the shipping process only, including lost packages (as confirmed by the carrier), delivery delays with no tracking updates, and damage to your order that occurs in transit. If your order is lost or damaged during shipping, we will make and ship a replacement product to you at no additional cost.

 

Shipping Protection does not cover damage, loss, or issues that occur after a package has been marked as delivered. Claims must be submitted to howdy@paddleidz.com with your order number, photos of the issue, and a description of what occurred.